An IT professional with over 11 years of experience in End User Computing & Enterprise IT Infrastructure Management Services and Solutions.
Extensive experience in Desktop Engineering, Application Life-cycle Management, Desktop and Application Virtualization, End Point Security, Enterprise Mobility, Quality and Compliance and System Management using Microsoft and non-Microsoft technologies.
Experienced with full life-cycle in scoping, architecting, deploying and supporting enterprise scale solutions part of end user computing requirements including integration of multi-vendor tools/third party integrations well aligned with IT processes to ITIL standards, Instituting Service Desk, SLA tracking with Service Level Management.
Expertise in Service Design & Delivery with prestigious organizations and domains like Health Care, Insurance, Manufacturing, Telecom and Technology Infrastructure Services clients.
Serving as End User Computing expert responsible for designing, planning, implementation, configuration, integration and maintenance of the end users related system and applications including printers, desktops, laptops, tablets, and mobile devices.
Served as End User Transformation Services Architect responsible for design enterprise desktop engineering platforms and processes including Operating System Deployment, Application Packaging and Deployment, Patch Management, Hardware and Software Inventory, and End Point Security.
Served a Subject Matter Expert in End User Computing & Enterprise IT Infrastructure Management Services for large scale customer in Europe and America with Microsoft Technologies. Managed team of 34 resources responsible for implementing & supporting virtual and physical servers, desktops, virtual machines & apps, operating system deployment, SCCM 2007, Patch Management and automation Tools across multiple geographies.
Served as Subject Matter Expert for End-Point Management solutions, such as Microsoft System Center Configuration Manager 2007, Microsoft Deployment Toolkit 2008 and Altiris Deployment Solution for large global enterprise customers. Managed team of 22 resources responsible for image engineering, operating system deployment, Application Packaging, Patch Management, Software deployment and automation across global customers.
Served as EUS Executive & represented the End User Services responsible to manage customer’s workstations, operating system, application installation and maintenance. Managed team of 15 resources responsible for IT help-desk and Desktop Support services.
Served as Single Point of Contact for 2500+ end users for any technical support on call or through remote assistance.
Served as Desktop Support Engineer at one of the IBM location in Delhi
Served as Technical Support Executive for Phone Dialer software known as Paragon Call Center.