Professional Summary

An IT professional with over 12 years of experience in End User Computing & Infrastructure Services.

Extensive experience in Technical Support, Desktop Engineering & Deployment, Application Packaging & Deployment, End-point Security, and Enterprise Mobility using Microsoft and non-Microsoft technologies.

Vast experience in assessment, plan & design, implementation & support projects for large customer up to 44,000 users on Windows Vista/7/10 SOE, Office 2013/365, SCCM 2007/2012/2016, MDT 2008/2013 etc.

Expert in writing tech documents such as High Level and Low-Level Design, and standard operating procedures

Worked on level 1 to level 6 support in managed desktop, service desk, and infrastructure services.

Managed team of up to 22 resources in the areas of end user computing, infrastructure services and service desk.

Experienced with full life-cycle scoping, architecting, deploying and supporting enterprise scale solutions part of end user computing requirements aligned with ITIL standards.

Expert in service design & delivery for prestigious organizations in Food & Beverages, Health Care & Life Sciences, Banking & Insurance, Manufacturing, Telecom and Technology Infrastructure Services domains.

EMPLOYMENT HISTORY
Manager – Workspace
May 2017 - To DateTieto India Private Limited

Managing a team of specialists and architects providing support to Nordic customers in the areas of Application packaging, distribution in SCCM, Patch Management, Image management, encryption, software and Hardware asset management and certifications.

Manager End User Computing
October 2016 - April 2017The Coca-Cola Company

Served as End User Computing expert responsible for designing, planning, implementation, configuration, integration and maintenance of the end users related system and applications including printers, desktops, laptops, tablets, and mobile devices.

Architect
May 2013 - October 2016Wipro Limited

Served as End User Transformation Services Architect to design enterprise desktop engineering platforms and processes including Operating System Deployment, Application Packaging and Deployment, Patch Management, Hardware and Software Inventory, and End Point Security.

Subject Matter Expert for End-Point Management for all devices that will access Microsoft Azure, Office 365, Exchange, Skype for Business, SharePoint, OneDrive for Business, Microsoft Enterprise Mobility Suite, Windows Intune and other Microsoft Productivity technologies that make up Wipro Workplace Services.

Principal Infrastructure Engineer
December 2010 - April 2013Mphasis Limited

Served a Subject Matter Expert in End User Computing & Enterprise IT Infrastructure Management Services for large scale customer in Europe and America with Microsoft Technologies.

Managed team of 22 resources responsible to implement and support of virtual and physical machines, Windows 7 SOE development and deployment, Software Distribution, SCCM 2007 administration, Patch Management and automation tools across multiple geographies.

Managed team of 14 resources part of Service Desk, Server Monitoring and Remote Desktop Support for end users, windows servers and network related incidents.

System Analyst 3
April 2009 - December 2010Unisys Global Services India

Served as Subject Matter Expert for Windows 7 Image Engineering, Operating System Deployment, Application Packaging & Deployment, Patch Management and automation using Microsoft System Center Configuration Manager 2007, Microsoft Deployment Toolkit 2008 and Altiris Deployment Solution for enterprise customers.

Served as Tech Lead to mentor team of 22 resources responsible for image engineering, operating system deployment, Application Packaging, Patch Management, Software deployment and automation scripts across global customers.

Customer Service Representative
February 2008 - April 2009IBM India Private Limited

Served as EUS Executive & represented the End User Services responsible to manage customer’s workstations, operating system, application installation and maintenance. Managed team of 15 resources responsible for IT help-desk and Desktop Support services.

Technology Support Analyst
April 2007 - February 2008United Health Group Information Services Pvt. Ltd.

Served as Single Point of Contact for 2500+ end users for any technical support on call or through remote assistance.

Desktop Support Engineer
March 2006 - April 2007Info Services

Served as Desktop Support Engineer at one of the IBM location in Delhi

Executive – Technical Support (Product Business)
October 2005 - March 2006Parsec Technologies Limited

Served as Technical Support Executive for Phone Dialer software known as Paragon Call Center.

EDUCATION & CERTIFICATIONS
Diploma in Computer Engineering
2002 - 2005Board of Technical Education, Delhi
Microsoft Certified Technology Specialist (MCTS): Windows 7 and Office 2010, Deploying
SKILLS
Areas of Expertise
Design and Solution Architecture
100%
People Management
75%
Technical Support
100%
Characteristics
Self Driven
95%
Customer Centric
100%
Positive Thinking
100%
Tools & Technologies
System Center Configuration Manager (SCCM)
100%
Microsoft Deployment Toolkit (MDT)
100%
Flash
0%
After Effects
50%
RESUME
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